PRIVACY POLICY

1. Introduction

Pass Plus S.O.M. ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our driving school services.

By using our services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect the following information to provide our driving lesson services:

• Contact details: Name, email address, phone number, home address
• Driving licence information: Licence number, provisional/full status
• Lesson records: Dates, times, locations, progress notes
• Payment information: Transaction records (card details are processed securely by our payment provider)
• Communication records: Emails, messages, and booking requests

3. How We Use Your Information

We use your personal information to:

• Provide and manage your driving lessons
• Process bookings and payments
• Contact you about lessons, schedule changes, or queries
• Track your learning progress
• Send important service updates
• Comply with legal and regulatory requirements

4. Legal Basis for Processing

We process your data based on:

• Contract: To provide the driving lessons you have booked
• Legal obligation: To comply with regulations
• Legitimate interests: To improve our services and communicate with you
• Consent: For marketing communications (where applicable)

5. Who We Share Your Data With

We may share your information with:

• Payment processors: To process secure payments (e.g., Stripe)
• Instructors: To provide your lessons
• DVSA: If required for test bookings or regulatory purposes
• Legal authorities: If required by law

We do not sell your personal information to third parties.

6. Data Security

We take appropriate measures to protect your personal information:

• Secure, encrypted connections for online bookings and payments
• Restricted access to personal data
• Regular review of security practices

7. Data Retention

We keep your personal information for as long as necessary to provide our services and comply with legal requirements:

• Active pupils: Data retained while you are taking lessons
• Former pupils: Records kept for up to 6 years for legal purposes
• Financial records: Kept for 6 years as required by HMRC

8. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access: Request a copy of your personal data
• Correction: Ask us to correct inaccurate information
• Deletion: Request deletion of your data (where applicable)
• Restriction: Ask us to limit how we use your data
• Portability: Receive your data in a portable format
• Objection: Object to certain uses of your data

To exercise any of these rights, contact us at admin@passplussom.com

9. Cookies

Our website may use cookies to improve your experience. Cookies are small files stored on your device. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

11. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk